Data Request Guidlines

At Pulse and Tone FZ-LLC, we take your privacy seriously and work hard to earn and maintain your trust. We understand how important your personal freedom and privacy are, and we are committed to respecting both. This document outlines the process for government agencies, law enforcement, and individuals involved in civil litigation when they request customer data from Pulse and Tone FZ-LLC.

Please note that these guidelines are meant to provide helpful information, but they do not guarantee that we will provide the requested data. Pulse and Tone FZ-LLC reserves the right to respond to or object to any request based on the applicable laws. If you're a customer looking to access your own data, please reach out to our customer support team directly at info@pulsentone.biz.

Our Commitment to Your Privacy

At Pulse and Tone FZ-LLC, protecting your privacy is a top priority, and here's how we handle requests for your data:

Notification: Whenever possible and legally allowed, we will notify you if a Data Request is made regarding your information.
Legal Review: We carefully review each request to make sure it is legally valid. If we find any issues with the request, we may challenge it.
Minimal Data Sharing: We only provide the minimum amount of information required by law, ensuring your privacy is protected.
Rejecting Improper Requests:If a request is unclear, overly broad, or improperly served, we will reject it.
Right to Object: Pulse and Tone FZ-LLC always reserves the right to object to any request if we believe it is not justified.

In certain emergency situations where releasing data could prevent harm, we might make an exception. If we do, we will notify you as permitted by law. These emergency cases are also included in our transparency reports.

Types of Requests We Handle

Pulse and Tone FZ-LLC processes different types of Data Requests, all of which must follow a formal legal process:

Data Requests: These are requests from government agencies or private parties involved in criminal investigations, legal proceedings, or civil actions. This could include subpoenas, court orders, or search warrants.
Preservation Requests: These requests ask us to preserve customer data during an investigation. The request needs to include specific details as described in Section V.
Emergency Requests: We only consider these if they are accompanied by a valid court order or an Emergency Data Request Form, and they usually involve situations where there’s an immediate threat of harm or death.
Expedited Requests: In certain cases, we may expedite a Data Request, though this depends on resource availability and may involve additional fees.

How to Submit a Data Request

For Government Agencies or Law Enforcement: You can send your request to info@pulsentone.biz, including all necessary details. We accept some legal processes via email, but if the request requires Pulse and Tone FZ-LLC's representative to testify or appear, a different process is needed.
For Civil Matters: Civil requests should follow California state or federal court laws.

What Information Is Needed for Data Requests?

All Data Requests must include the following details:

A telephone number or user ID
A specific date or a narrow date range (usually no longer than 2 months)

We won’t respond to requests that could violate other customers' privacy rights. For example, a request for information about a phone number could affect multiple users unless it’s very specific. In such cases, a protective order may be necessary.

If an agency is requesting data, we’ll need certain verification details, including the agency’s name, the agent’s information, an official email address, and a copy of the relevant legal process (such as a warrant or court order).

For private litigants, the following information is required:

Name of the requesting party
Counsel’s name and State Bar Number
Contact details
Requested response date
A copy of the subpoena

Private litigants are encouraged to reach out to the Pulse and Tone FZ-LLC customer directly through our account tools when possible.

Response Time

We aim to respond to most Data Requests within 30 days, with priority given to emergency, law enforcement, and expedited requests.

How We Provide the Information

We typically send requested data via email in a password-protected, compressed file. For larger data sets, we may offer a secure download through an Pulse and Tone FZ-LLC Box account or FTP server.

What Data We Can Provide

Government Requests: We may provide account information, call/fax/SMS logs, or content of communications, depending on the nature of the request. We only provide content with customer consent or when legally required.
Civil Requests: We generally don’t provide content of communications to private litigants. However, we may share account information or call/fax/SMS logs if the request meets all legal requirements. We may object to requests for call/fax/SMS logs due to the potential burden.

Requests from Non-U.S. Authorities

If a request comes from authorities outside the United States, it may require a Mutual Legal Assistance Treaty (MLAT) or similar formal process.

Data Retention Policy

At Pulse and Tone FZ-LLC, we work to prevent accidental data deletion, but we follow strict retention policies. Typically, data is deleted or anonymized within 30-45 days after an account is closed, and once it’s deleted, recovery is not possible.

Notifying Customers

We try to notify customers when their data is being requested, unless there’s a legal reason we cannot. If we’re unable to notify them, we’ll work to remove or waive any nondisclosure order where possible and share as much information as the law allows.

Questions or Status Requests

If you have any questions or would like an update about a Data Request, don’t hesitate to reach out to us at info@pulsentone.biz.

To cover the costs of handling requests, Pulse and Tone FZ-LLC charges a fee for responding to data requests. Additional fees may apply for requests that are particularly complex or burdensome. All fees are in U.S. Dollars.