Call Management & Reporting

ACD (Advanced Automatic Call Distribution) PBX

Whether you're running a small business or managing a large enterprise, handling incoming calls efficiently can be a challenge. Missed calls can result in missed opportunities and potential loss of business. With Pulse and Tone FZ-LLC’s Advanced Automatic Call Distribution (ACD) system, managing your client calls becomes seamless and effortless.

Our ACD PBX system functions as a virtual receptionist, warmly greeting your callers. It features a customizable pre-recorded menu to guide them through various options, such as:

Moving to the next option that fits their needs
Returning to a previous menu or dialing an extension
Having a call operator act as a digital receptionist
And much more!

Do Not Disturb

To keep your workday productive and uninterrupted, Pulse and Tone FZ-LLC’s hosted PBX system includes the Do Not Disturb feature. This allows you to block incoming calls, so you can focus on your important tasks without distractions. By limiting calls to your extension, you can stay productive and free from interruptions.

How to Activate Do Not Disturb: Enabling this feature is simple—just activate it on your softphone, and incoming calls will be blocked. You can adjust settings based on your preferences and needs. Should you require any assistance, our dedicated customer care team is here to help with any issues you might encounter.

Music On Hold

We understand that putting customers on hold is not an ideal experience. It can cause frustration and make them feel undervalued. However, sometimes due to high call volumes or the need to consult with a supervisor, it’s necessary. That’s where Pulse and Tone FZ-LLC’s Music On Hold feature helps turn waiting time into a more pleasant experience.

Instead of silence, you can play music that aligns with your brand’s personality, keeping callers engaged while they wait. You can also use this time to promote your business, services, or special offers.

Benefits of Music On Hold:

Helps retain customers and prevent them from hanging up
Promotes your business and services while customers wait
Increases opportunities for upselling or product promotion
And much more!

Dial By Name

Communication within your business just became easier with Pulse and Tone FZ-LLC’s Dial By Name feature. This allows your callers to easily reach the person they need by simply dialing their name.

Dial by Name: Callers can enter the first name of the person they want to reach, and the system will connect them directly.
Dial by Extension: Callers can also dial an extension number directly to reach the right person

This feature streamlines the process of connecting callers with employees, making communication efficient and straightforward.

Call Queue Management

Traditional PBX systems often only allowed one call to be held in a queue, leading to busy signals for others. Managing a high call volume was a challenge. With Pulse and Tone FZ-LLC’s Call Queue Management feature, you no longer have to worry about missing calls or losing business opportunities.

Our system organizes incoming calls into a queue, allowing you to attend to each one in order. No more frustration for callers, and no more missed opportunities—just efficient call handling, even during peak times.

Why Choose Pulse and Tone FZ-LLC?

With Pulse and Tone FZ-LLC’s advanced features like ACD PBX, Do Not Disturb, Music On Hold, Dial by Name, and Call Queue Management, you can streamline your call management and improve communication for your business. We’re here to help you provide a better experience for both your clients and your team.